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— ORDERS & DELIVERY —

Frequently asked questions

The same questions we get every week, answered honestly.

How long does delivery take?

Standard delivery time is approximately 1 week. During high season or when we have multiple orders, production and delivery may take 3 to 5 weeks. We'll always confirm a realistic timeline before you commit to anything.

Can I request a custom size?

Yes — almost everything we make can be sized to fit your space, your shoot, or your child. Send your dimensions through WhatsApp and we'll quote it.

Can I send an inspiration photo?

Absolutely, this is how most of our orders start. Send any photo (Instagram screenshot, Pinterest pin, your own sketch) and we'll work from there.

Do you deliver inside Kuwait?

Yes. Free delivery for orders over 50 KWD. For smaller orders we charge a flat 3 KWD across Kuwait. We don't currently ship outside Kuwait.

Are all pieces handmade?

Every piece is built by hand in our workshop. We don't resell, dropship, or import finished products.

Can I choose the color or finish?

Yes. We offer natural oak, walnut, whitewash and painted finishes. Send a paint reference if you have a specific color in mind.

Do you accept urgent orders?

Sometimes — message us on WhatsApp with your deadline and we'll be honest about whether we can fit you in.

Can I return a custom item?

Custom and made-to-order items are non-refundable, but we will repair or remake anything that arrives damaged or different from what was agreed.

— CARE & MAINTENANCE —

Looking after your piece

Simple habits that keep handmade wood looking its best.

What cleaner is safe to use?

Plain water on a barely-damp cloth is best. If you need more, a drop of mild dish soap in warm water — never bleach, ammonia, vinegar at full strength, or all-purpose sprays. They strip the finish and dry the wood.

What if my piece gets a scratch or dent?

Light scratches usually disappear with a dab of wood wax buffed in a circular motion. For deeper marks, send us a photo on WhatsApp — most can be touched up with a matching wax stick or a quick visit to the workshop.

How do I care for wooden baby props?

Baby pieces are finished with food-safe oils. Wipe with a soft damp cloth between shoots and let air dry — never submerge in water and never use disinfectant sprays. If you need to sanitise, a cloth lightly dampened with diluted white vinegar and dried immediately is safe.

Can I keep pieces outside or on a balcony?

Our pieces are built for indoors. Kuwait sun, humidity and dust will fade and warp wooden furniture quickly. If you want an outdoor-ready piece, mention it on your custom order and we'll use a marine-grade finish.

What oil or wax do you recommend?

Any food-safe beeswax-and-mineral-oil blend works well. We use a simple Howard Feed-N-Wax–style product on most pieces. For raw or untreated wood, a pure mineral oil is enough.

The wood looks dry — is that normal?

Kuwait air is dry, especially in winter with the AC running. A light wax refresh every 6–12 months brings the moisture and depth back. If a piece feels chalky or pale, it's just asking for a coat.

Can I use furniture polish from the supermarket?

We don't recommend it. Spray polishes leave a silicone film that builds up over time and prevents future waxing or repair. Stick to natural wax or oil.

What about painted pieces?

Painted finishes are sealed and easy to clean — a damp cloth is all you need. Skip abrasive sponges and never scrub, or you'll dull the topcoat. No wax needed.

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